FAQ

There are two options:

• USSD Activation: Dial *865# → Enter activation code → Set your PIN.
• Mobile Banking App Activation: Download the app from the Play Store or App Store → Enter your User ID (e.g. IB9*******) → Input your activation code → Set and confirm your password.

• Simply visit the nearest branch and request a PIN reset.

• This means your device is locked out for security. Visit a branch and submit a device unblock request form. The Mobile Banking team will take care of it.

• Call 9698 to check the status.
• If the delay is on NIB’s side → funds will be credited within 2–3 business days.
• If it’s from the other bank → please contact that bank’s customer service directly.

• Dial *865# to access Mobile Banking via USSD.

Yes, both are valid:

• Branch-generated number (includes “SAV”): Easy to remember and valid for NIB transactions.
• System-generated number (starts with “70”): Preferred for interbank and NIB transactions.

• USSD: *865#
• NIB Mobile Banking App
• Internet Banking

• NIB card at NIB ATM: Call 9698 or visit a branch. Funds will be reversed in 2–3 business days.
• NIB card at another bank’s ATM: It will take 8–14 business days after a request is sent to the respective bank.

• Go to the nearest branch and complete the registration form. You’ll need:
• Valid trade license with TIN
• ID card and a recent passport-sized photo

• Visit any NIB branch. Your card will be issued on the spot.

• Visit your branch and fill out the Mastercard request form.
• Required documents: Passport, Visa, and Flight Ticket.
• Once approved, you’ll be notified to collect the card from the Head Office’s International Banking Department.