Internet Banking
Internet Banking

Mobile Banking

Mobile Banking

NIB Mobile Banking App: Banking at Your Fingertips

The NIB Mobile Banking App enables you to manage your accounts on the go. It’s secure, easy to use, and offers real-time access to your financial information.

Download the app from the Play Store (Android) or App Store (iPhone) and enjoy 24/7 banking convenience!

Mobile Banking App
Product features
  • View Account Balance and  Transaction
  • Own Account Transfer
  • Other NIB Account Transfer
  • Transfer to Beneficiaries
  • Transfer to wallets( Telebirr)
  • Other bank Transfer                   
  • Transfer to Beneficiaries
  • Transfer to Awach Saving and Credit Cooperatives Account
  • Transfer to Wallets (Tele birr, Kacha, KAAFI & MPesa)
  • Flight Payment through (via ET Flygate & Guzogo)
  • Ethio telecom Bill Payment
  • Airtime Top-up (Ethio Telecom and Safaricom)
  • Ethio Telecom Airtime Package Top-up
  • ViewExchange Rate
  • Donation Payment
  • Follow up loan status
 
NIB USSD (*865#)

NIB USSD provides seamless access to banking services without needing an internet connection. Simply dial *865# on your mobile phone and follow the prompts. It’s ideal for quick banking, especially in areas with limited internet access.

Note: The features of NIB USSD are identical to those of the NIB Mobile Banking App.

USSD
How to Access Mobile and Internet Banking :
  • New Customers: Open an account first, then apply for mobile banking.
  • Existing Customers: Simply fill out the mobile banking application form in your nearest branch.
  • Activation Process: Branch staff will set up your mobile banking, followed by an activation code and PIN.
  • Need Help? Visit your nearest branch or call our support at 9698.
How to Get an Activation Code:
  • Customers can request an activation code by visiting any Nib International Bank branch to start using the mobile banking service.

FAQ

  • For USSD:– by selecting “6” preference, you can change the PIN
  • For NIB Mobile Banking APP:– go to setting and select change PIN then you can change.
  • For Internet Banking:– go to “Home” then you can change your password
  • Daily maximum transaction limits of Mobile and Internet Banking within Nib bank (Intra-Bank) is 500,000 Br.
  • For transfer to other Bank is 50,000 Br
  • To Tele birr Wallet is 10,000
  • PNR (Passenger Name Record): A digital certificate that allows passengers to quickly check-in online or manage their bookings.
  • Order ID (Order Reference Number): A unique numeric identifier generated when you place an order on Ethiopian Airlines’ website or Guzo GO using NIB Mobile and Internet Banking services.

OTP code means One Time Password.

"Incorrect Credential" occurs when a customer enters invalid details during login. This can include:

  • Invalid User ID: Entering a wrong or incorrect user ID.
  • Invalid Activation Code: Using a missed or expired activation code.
  • Invalid PIN: Entering a PIN with more or fewer than six digits, or using letters instead of numbers.
  • Invalid Password: Using more or fewer than eight digits, or entering letters instead of an eight-digit number.

Make sure to enter the correct credentials to avoid this error.

Please contact the nearest branch or call to our call centre (9698)

The data/ Wi-Fi turn off (weak Internet Connection)

When creating mobile and internet banking, if we miss entering the CID in the TC permission, we must add the CID to the TC permission to ensure account access.

Previously, if a customer had more than one CID, they would add to the TC Permission to access all accounts. However, since the accounts under the added CID are not functioning currently (as money transfers result in an "invalid account" message), please merge the added CID with the master CID where the arrangement was initially opened.

After we open the NIB Mobile Banking App and enter the PIN, it displays white screen because when we create,

  • If the CID is not entered on TC-Permission to define customer                                                                                                                         
  • Start time and end time are not filled correctly.
  • Start and end date not filled correctly.

So we must check and fulfil each mandatory field.

If you lose or change your phone, simply download the NIB Mobile Banking App again. Then, visit the nearest NIB Bank branch to request a new activation code, as the app and NIB 2FA require this code to restore access to the service.

The service is temporarily stopped. Please contact the Online Banking Department and wait for their response.

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